The Curious Rabbit UK | Shop Policy Information

POLICY INFORMATION

Few important things to note

Currency

All prices are quoted in Great British Pounds Sterling (GBP) on this site. Once you are on my Etsy site this should automatically calculate the exchange rate into your own currency where applicable.

Dispatch Time

All my items are Ready to Ship and will be dispatched within 3 business days of purchase using Royal Mail Signed For & Tracked Service.  Within the UK this usually means delivery to you within 2 days of shipping (although not guaranteed).  In the case of international deliveries, I am unable to give you an exact delivery date as this will depend on your country's customs policies as well as the postal service in each country.  The Curious Rabbit cannot be held responsible for any delays, lost or damaged items once a package is in transit as this is then entirely out of my control but I will do whatever I can to help resolve any issues with Royal Mail.  IMPORTANT:  Please ensure that the delivery address is correct when placing your order.  It will default to your Etsy or Paypal address if you have an account with either of these platforms so please ensure these are up to date.  I will ship to the address provided and cannot be held responsible for any additional costs once shipped if this address is incorrect.

Cancellation & Refund Policy

All sales are final once they have been shipped. 

 

However, if your item is damaged and it is my fault, please contact me. I am happy to discuss so we can resolve the issue.  I want happy customers!  

My items are made with care and attention to detail and I try to represent these items as accurately as possible through my pictures and descriptions. Please read the descriptions carefully to avoid disappointment.

 

Safety

All of my creations are made specifically for decoration only, they  are not toys and therefore should not be treated as such.  They are heirloom and collectors items for the doll lover in you.   They should be sponged cleaned only.

General

All policies are subject to change and you agree to them by purchasing from me in whichever form the purchase is conducted.

© 2018 by Zoe Whitehouse at The Curious Rabbit (UK). 

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